Terms and Conditions

Conditions of Use

This website is operated by lowcostmed.co. As a user of this website you agree that any use of this website including any transactions you make are subject to our terms and conditions below.


Through the Platform, we provide you with the following services (“Services”):

    • a. Display, advertisement, sale and delivery of medicines including over the counter drugs, other pharmaceuticals products and certain fast moving consumer goods including cosmetics and food products, and private label products (“Products”);
    • b. Any other service that is made available on the Platform from time to time. The sale and purchase of Products is solely undertaken by lowcostmed.co. By transacting on the APL Platform in respect of any Products [or Services], you agree to be bound by these Terms and Conditions and are entitled to enforce any and all available remedies, under contract or law, only against APL. You further agree and acknowledge that the Products being purchased by you are being sold and fulfilled only by APL.

What does APL mean? {The European APL Network have developed this European APL Platform – a trusted online resource - to share information and best practices that support the treatment and care of patients with acute promyelocytic leukemia (APL).}


    • • We accept only Visa and Mastercard.
    • • All of your billing and personal information is kept secure, our SSL Certificate encrypts all information moving to and from our website. This means that no exchange between our site and its visitors (credit card information, passwords, email addresses, etc.) can be captured by a third party. The information you provide on our site will be kept confidential. It will not be given or sold to any outside organization for use in marketing or solicitation.
    • • We only sell medical services.
    • • All images of services are purely for illustration only. Lowcostmed.co does not accept responsibility for any difference between the image on the website and the actual appearance of the product.
    • • Our health consultants will contact you as soon as possible to complete your reservation.


How to cancel an order

To cancel your order, you must contact Customer Service via telephone during our business hours (Monday to Friday 9:00am-8:00pm EST). You must speak to a customer service representative to verify cancellation.

Orders are not considered cancelled until approved and confirmed by lowcostmed.co. A voicemail phone message or email will not be accepted as an order cancellation. To contact Customer Service please call or contact via WhatsApp +90 (512) 345-6789. Clearly state order number, date of purchase, your name and contact information and the items you wish to cancel and the reason. (We’ll write here what we need to cancel an order)

Returns and Refund Policy

We accept returns within 90 days of purchase. Equipment must be unused and in its original packaging. Return shipping is at the expense of the customer. No additional restocking fees will apply. Once the item(s) are received and approved for return by our returns department a refund will be issued and takes 3-5 business days to process.

You must call or email Customer Service to obtain a Returns Authorization and label the parcel as instructed.

All goods for return must be packed in another box/envelope with appropriate packing material and sealed. Do NOT place any shipping/address labels on merchandise or merchandise boxes.

Goods must be returned as sold (i.e. in the original packaging, with all instructions and product material, etc.). The Medical Store does not sell used equipment. Any free gifts or additional bundled items delivered with the product must also be returned.

A product purchased from The Medical Store may be returned for the following reasons:

    • • The product is defective or damaged in which case the customer will not be charged a return shipping fee. Welch Allyn and Littmann merchandise are subject for return directly through the manufacturer, NOT The Medical Store.
    • • The product received is incorrect in which case the customer will not be charged a return shipping fee.
    • • Any orders that have been personalized (such as physician bags with monogrammed initials or lab coats/scrubs with embroidery or patches) will NOT be accepted for return.
    • • Any stethoscope orders with personalized laser engraving will NOT be accepted for return. We are NOT liable for any dissatisfaction in regards to alignment of engraving, appearance or font-type, etc. and will not accept any returns due to such dissatisfaction. We will only accept a return on an engraved stethoscope if there is a misspelling or typo when the engraving on the stethoscope does not match what was entered on the engraving field of your order.

Limitation of Liability

Any incomplete information, typographical errors, or inaccuracies are unintended. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If a product purchased on this site is not as described, you may return the product in its unused condition up to 90 days after purchase date.


This site may contain links to other sites on the Internet that are owned and operated by third parties not directly affiliated with The Medical Store. The Medical Store is not responsible or liable for the operation of or the content located on any such sites.

Account Information

When registering with this site, you will be asked to provide a login email address and password You are responsible for maintaining the confidentiality of the information and you agree to accept responsibility for all activities that occur under you login email address and password. You agree to notify us immediately of any unauthorized use of your account or breach of security. You agree that the registration information you provide is accurate and complete.

Sale and Special Offer Terms and Conditions

Offers good on qualifying merchandise only and some exclusions may apply. Excluded products can be updated or changed at any time without prior notice. No substitutions or cash equivalents. Cannot be put toward previous purchases. The Medical Store reserves the right to cancel, extend, end, or modify sales or special offers at any time with prior notice. We reserve the right to make changes to these terms and conditions at any time, without prior notice. Discounted group pricing and promotions that are specific to a school or university medical program are only available to that school's currently enrolled students.

Terms and Conditions May Change

We reserve the right to make any changes to these terms and conditions at any time, without prior notice.

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